Delivery Terms

Devon Outdoor and Camping Supplies / The Camping & Kite Centre

Our standard delivery charge is £5.95. Any additional postage costs will show in your basket before you go to pay for any products. Additional charges may apply to goods weighing over 25kg or tall items over 1 metres due to the extra handling costs incurred by our couriers.

We aim to dispatch your order within one day of receipt, and our orders are sent on a next-day delivery basis.

Please contact us for a quote if you would like to request an urgent dispatch (at extra cost) such as before 9am, before 10am or before 12 noon, or Saturday delivery. Delivery charges cannot be refunded. It might not be possible for us to deliver to some locations.

Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. We can also ship internationally but you will need to contact us first to obtain a quote of postage and for EU countries you will need to be aware that you may have to pay extra taxes on delivery of your goods. This will be dependent on your countries taxes and therefore we will be unable to advise of this cost. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver.

Goods cannot be left without instructions. Leaving a note at home for the delivery driver is not sufficient. Instructions must be given at the time of order, otherwise re-delivery charges may be incurred. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order. In the event of any goods delivered by us being damaged in transit, deficient of items or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory.

We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. These terms and conditions will apply to all transactions placed online (secure), by e-mail (non-secure), telephone or by post with Devon Outdoor & Camping Supplies. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.

No orders will be accepted or processed without a valid card payment in the name of the registered card holder. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.